"How may I help you?"
day after day after day
erodes empathy
and leaves a calculating cold.
Unwarranted and Unplanned
Maliciousness
targets those who answer phones
or make change
or conduct trains
or tear tickets
or serve spirits.
Conduits for discontent.
Temper is infectious
and can be leeched.
But serenity is better
and kindness best.
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